Support
Refunds and failed jobs
PrintScale charges per image, by card or from a prepaid dollar balance. This page explains the refund provisions in our Terms of Service.
If an upscale fails
When processing fails for a reason attributable to the service, the price of that upscale is returned to your balance automatically, including when you paid for it by card. If your balance does not update, contact us with the job ID shown in your dashboard.
Payments and balance
Payments and balance top-ups are non-refundable except where our Terms or mandatory law require otherwise. Your balance never expires. The policy does not provide refunds for unused balance or outputs you dislike. If we refund a card payment, the balance it added is removed. Nothing here limits non-waivable consumer rights.
An incorrect charge or missing balance
Email hello@printscale.app with your account email, payment date and receipt or job reference. Do not include your card number or password.