Privacy Policy

1. Who we are

PrintScale ('we', 'us') is the operator of the PrintScale service and the controller of the personal data described here. For any privacy question or request, contact hello@printscale.app.

2. Information we collect

• Account data: your email address and authentication data from Supabase Auth (including Google sign-in identifiers if you use it).
• Content data: the images you upload, generated previews and outputs (TIFF/PNG/JPG), and job metadata such as dimensions, status, timing, and error records.
• Payment data: checkout and purchase records handled through Stripe, such as session identifiers, amounts, and credits purchased. We do not receive or store full card numbers.
• Technical and usage data: logs, request and device metadata, browser information, IP address, and security and error records needed to operate and protect the service.

3. How we use your information and our legal bases

• To provide the service — authenticate you, process jobs, deliver downloads, and manage credits (basis: performance of our contract with you).
• To take payment and keep financial records (basis: contract and our legal obligations, such as tax and accounting).
• To secure the service and prevent fraud, abuse, and misuse (basis: our legitimate interests and legal obligations).
• To troubleshoot, maintain reliability, and improve the product (basis: our legitimate interests).
• To communicate with you about your account, transactions, and material changes to our policies (basis: contract and legitimate interests).

4. AI processing of your images

To upscale an image, your Input is transmitted to our image-processing provider (fal.ai) and processed by automated models to generate the Output, which is returned and stored. We do not sell your images, and we do not use your images or outputs to train our own AI models. Our providers process your content to perform the service under their own terms; please review the provider's terms for details on how they handle content. Processing is automated and does not involve decisions that produce legal or similarly significant effects about you.

5. Image storage and retention

• Uploaded inputs, generated outputs (TIFF/PNG/JPG) and previews are retained for 3 days, then permanently deleted.
• After the retention period, files are deleted and download links stop working, so you should download and archive production files before expiry.
• We keep limited account and transaction records for longer where needed for security, fraud prevention, dispute resolution, tax, accounting, or other legal obligations.

6. How we share information

We do not sell your personal data and do not share it for cross-context behavioral advertising. We share data only with service providers (sub-processors) that process it on our instructions to run the service, and with authorities or other parties where required by law, to enforce our Terms, or to protect the rights, safety, and property of users, PrintScale, or the public. In a merger, acquisition, or sale of assets, data may transfer as part of that transaction.

7. Service providers (sub-processors)

• Vercel — hosting and content delivery.
• Supabase — database and authentication.
• Stripe — payment processing.
• Cloudflare R2 — file storage.
• fal.ai — AI image processing.
• Google — optional 'Sign in with Google' authentication.
• Forward Email — domain email forwarding.

8. International data transfers

Our providers may process and store data in the United States and other countries, which may have different data-protection laws than yours. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for these transfers. By using the service you understand your data may be processed in these locations.

9. Your rights

• Depending on where you live, you may have rights to access, correct, export (portability), delete, or restrict the processing of your personal data, and to object to certain processing.
• You can export your data and delete your account directly from the account settings, or contact hello@printscale.app to make a request.
• EU/UK users may lodge a complaint with their local data-protection authority. California and similar-state residents may exercise applicable rights, including the right not to be sold (we do not sell personal data), without discrimination.
• We may need to verify your identity before acting and may retain certain records where the law allows or requires it.

10. Cookies and similar technologies

We currently use only essential cookies and storage needed to keep you signed in and operate the service. We do not use third-party advertising or cross-site tracking cookies. If we add analytics or other non-essential technologies, we will update this policy and provide any required choices.

11. Security

We use reasonable technical and organizational measures, including authentication, access controls, and encryption in transit, to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Where a personal-data breach is likely to affect you and the law requires it, we will notify affected users and authorities as required.

12. Children

PrintScale is not intended for anyone under 18 (or the age of majority where they live), and we do not knowingly collect data from children. If you believe a child has provided us data, contact hello@printscale.app and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The 'Last updated' date shows the current version, and we will take reasonable steps to notify you of material changes. Continued use of the service after changes take effect means you accept the updated policy.

14. Contact

For privacy questions or to exercise your rights, contact hello@printscale.app.