Privacy Policy

Information we collect

• Account information such as your email address and authentication provider data from Supabase Auth.
• Uploaded image files, generated previews, generated TIFF outputs, job metadata, and download status.
• Payment metadata handled through Stripe, including checkout session records and credit purchases. PrintScale does not store full card numbers.
• Technical data needed to operate and secure the service, such as logs, request metadata, browser information, and error records.

How we use information

• To authenticate users, process image jobs, provide downloads, manage credits, and support account requests.
• To troubleshoot uploads, failed jobs, billing events, abuse, security incidents, and service reliability issues.
• To improve the product experience and understand which workflows need better support.

Image storage and retention

• Uploaded input files are retained for up to 7 days.
• Generated TIFF outputs are retained for up to 30 days and are shown as available for 30 days in the product UI.
• Generated previews are retained for up to 90 days.
• After the retention period, files may be deleted and download links may stop working. Users should download and archive production files before expiry.

Service providers

PrintScale currently uses Vercel for hosting, Supabase for database and authentication, Stripe for payments, Cloudflare R2 for storage, fal.ai for planned image processing, and Forward Email for domain email forwarding.

Your requests

For account, deletion, billing, or privacy requests, contact hello@printscale.app. Some records may need to be retained when required for security, fraud prevention, tax, accounting, or legal reasons.

Status before live launch

This policy is an operational draft for the MVP. It should be reviewed by counsel before accepting live payments at scale or selling to business customers with stricter data-processing requirements.